If you work in the food industry, then you know that it’s important to provide exceptional customer service and to operate the business in a productive manner in regards to your employees. When the productivity isn’t what it should be, then the business suffers. Employees might quit, and customers might not want to offer their patronage any longer. There are a few ways that you can increase productivity so that you don’t lose out on a profit.
Include the Employees in Decisions
Find a way to include the employees in all of the decisions that are made. Hold meetings so that employees know about new inventory and new procedures. If employees don’t feel like they have any kind of say in what takes place, then they won’t want to be as active in the business as they will usually feel like they are simply there to cook, operate a cash register or clean.
Install the Right System
If you’re still using a cash register that has a small bell that rings when the drawer opens, then you might want to think about getting a different kind of point of sale system, like that from Austech Weighing. Newer systems are easier to use as there is a screen that you can customize for the menu items of the business. All you have to do is press the button that matches what the customer wants. The total amount is shown as well as the change that is due. Most systems will keep track of the inventory in the business and which items sell better than others.
When customers are appreciated, they work harder. Consider a time challenge to see who can prepare meals in the fastest times during the week. You could also reward employees who show up on time when they are scheduled to work. Even if you only offer words of encouragement and a few compliments, it will show that you care about the employees.
Don’t Be Strict
Most employees don’t like going to work to feel like they are in prison. Make the atmosphere fun so that both employees and customers will want to be there. Add colorful decorations and upbeat music. If possible, share a joke or two with the employees.
Your food business is one that can be profitable if you take the time to listen to your workers and create an environment that is enjoyable. If you’re not paying attention to what your customers and employees want, then you might discover that it can hurt the business. Become an organized friend instead of a high-ranking business manager in order to succeed in the industry.